1. Overview
This Refund Policy (“Policy”) describes when a refund may be issued for consultations, prescriptions, and medications purchased through ConsultRX LLC dba Evergreen Telehealth (“Evergreen,” “we,” “our,” or “us”) and our clinical partner, NVP Medical Group, P.A. (“NVP Medical Group”). This Policy is incorporated into, and should be read together with, our Terms & Conditions.
2. General Policy: No Refunds
All fees for consultations, prescriptions, and medications are final and non-refundable once an order has been processed, prescribed, and/or shipped, except as expressly set out in Section 3 below. This includes, without limitation:
- Change of mind after a consultation or order is placed
- Dissatisfaction with treatment outcomes, where the medication was appropriately prescribed and dispensed
- Delays in delivery caused by carriers, incorrect shipping information provided by you, or other circumstances outside our control
- Consultation fees, where a licensed provider has rendered a clinical assessment, regardless of the outcome of that assessment
3. Exceptions — When a Refund May Be Issued
A. Medical Inability to Continue Treatment
If a licensed NVP Medical Group provider determines that you are medically unable to continue taking a prescribed medication (for example, due to a contraindication, adverse reaction, or change in clinical status identified after the order was placed), you may be eligible for a refund of any unshipped medication in your current membership plan, as determined on a case-by- case basis by Evergreen and/or NVP Medical Group.
B. Inability to Fulfill or Ship Medication
If Evergreen or NVP Medical Group is unable to fulfill or ship your medication — including for regulatory restrictions, drug shortages, pharmacy or supplier issues, or other reasons outside your control — you will be eligible for a full refund of the amount paid for the unshipped medication. Refunds under this Section 3 are limited to the cost of the affected medication (and, where applicable, the associated consultation fee) and do not extend to unrelated charges.
4. How to Request a Refund
To request a refund under Section 3, contact our AI agent, Evie, with:
- Your name and order/account information
- The reason for your refund request
- Any supporting information (e.g., communication from your NVP Medical Group provider regarding a medical inability to continue treatment) We may request additional information from you or from NVP Medical Group to evaluate your request.
5. Refund Method and Timing
Approved refunds will be issued to the original payment method used for the purchase. Refunds are generally processed within five (5) – ten (10) business days of approval; your financial institution may require additional time to post the refund to your account.
6. Role of NVP Medical Group
Clinical determinations relevant to Section 3(A) (medical inability to continue treatment) are made solely by NVP Medical Group's licensed providers. Evergreen relies on those clinical determinations in evaluating refund requests and does not independently make medical judgments.
7. Changes to This Policy
We may update this Policy from time to time. Updates will be posted on this page with a new effective date. Your continued use of our Site and services after such updates constitutes acceptance of the revised Policy.
8. Contact Information
For questions about this Refund Policy or to submit a refund request, contact: ConsultRX LLC dba Evergreen Telehealth 3330 Chastain Meadows, Suite 101 Kennesaw, GA 30144