Evergreen Telehealth

Support Center

Help with the Evergreen Telehealth App

Get help signing in, managing your account, or reach a real person on our support team.

App Information

App name
Evergreen Telehealth
Developer / legal entity
ConsultRX LLC dba Evergreen Telehealth
Platform
iOS & Android

Contact Support

Support requests are answered by email. We typically respond within 1 business day.

help@evergreentelehealth.com

Download the Evie App

Already have an Evergreen account? Scan this code with your phone camera or tap the link below to download the Evie app.

app.evergreentelehealth.com/get-app
QR code to download the Evie app

Submit a Support Request

Tell us what you need and we will route your request to the right team.

By submitting, you agree to be contacted by our support team at the email address provided.

Frequently Asked Questions

Quick answers to common questions about the app.

Download the Evergreen Telehealth app from the App Store or Google Play and follow the on-screen prompts to create your account. You will need a valid email address and will be asked to verify your identity before accessing care.

Open the Evergreen Telehealth app and enter the email address and password you used during registration. If you have trouble signing in, use the password reset option or contact us at the email address on this page.

On the sign-in screen, tap Forgot Password and enter your email address. If a matching account exists, you will receive a password reset link. Follow the link and choose a new password.

After signing in, go to Profile or Account Settings to update your name, email, phone number, mailing address, and notification preferences. Changes to clinical information may require a short review by our team.

You can schedule a visit through the app once you have completed intake and been matched with a provider. At your appointment time, open the app and tap the scheduled visit to join. A stable internet connection and a private space are recommended.

Use the support request form on this page and select Report a Problem or Technical Issue as the issue type. Include as much detail as possible, such as the device you are using, the app version, and what you were doing when the problem occurred.

The fastest way to reach us is by email at help@evergreentelehealth.com. You can also use the support request form on this page. We aim to respond to all support requests within 1 business day.

Delete Your Account

You can request deletion of your Evergreen Telehealth account at any time.

How to request account deletion now

Send an email to help@evergreentelehealth.com with the subject line Delete My Account. Include the email address associated with your account and we will confirm your deletion request.

Account deletion requests are completed within 30 days once verified.

Once the app is live, account deletion will also be available directly in Profile → Account Settings. Until then, the email path above is the fastest way to delete your account and all associated data.

Policies & Legal

Review the policies that govern your use of the Evergreen Telehealth app and website.

Privacy PolicyTerms & ConditionsTelehealth ConsentRefund Policy

© 2026 ConsultRX LLC dba Evergreen Telehealth. All Rights Reserved.